Frequently Asked Questions

Ultraconvergence DICOM Server is a cloud-based medical imaging storage and PACS (Picture Archiving and Communication System) solution. We provide:

• DICOM Storage: Securely store your medical images in the cloud
• OHIF Viewer: View and analyze DICOM images from any web browser
• PACS Integration: Connect your modalities (CT, MRI, X-Ray) directly to our server
• Anywhere Access: Access your images from any device, anywhere

Perfect for small clinics, imaging centers, and healthcare facilities that need reliable medical image storage without expensive on-premise infrastructure.

Getting started is easy:

1. Sign Up: Fill out the deployment form on our homepage
2. Choose Storage: Select from 100GB to 1000GB based on your needs
3. Payment: Complete payment via PayPal (PHP 1,990-14,990/month)
4. Deployment: Your server is deployed within minutes
5. Access: Receive your credentials via email

Your subscription includes:

• ✅ Dedicated DICOM server (Orthanc)
• ✅ OHIF medical image viewer
• ✅ Secure cloud storage (100GB to 1000GB)
• ✅ Automatic backups
• ✅ 99.9% uptime guarantee
• ✅ Customer portal for management
• ✅ Email support
• ✅ Monthly invoices

No setup fees. No hidden charges.

Our pricing is simple and transparent:

No setup fees. No contracts. Cancel anytime.

Billing is automatic and recurring:

• First Payment: Charged immediately upon deployment
• Recurring Payments: Charged monthly on your billing date
• Billing Date: Same date each month (e.g., 7th of every month)

You can view your next billing date anytime in your customer portal.

We accept payments via PayPal, which supports:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• PayPal balance
• Bank transfers

PayPal handles all payment processing securely. We never see or store your card information.

Invoices are automatically generated for each payment:

1. Log in to your customer portal
2. Click "View Invoice History" on your dashboard
3. Download any invoice as PDF

Invoices include:

• Invoice number (e.g., INV-ORTH013-202510-001)
• Payment date and amount
• Billing period covered
• Service details

Yes, absolutely! There are no contracts or cancellation fees.

To cancel your subscription:

1. Log in to your PayPal account
2. Click on Settings (gear icon)
3. Go to Payments → Manage automatic payments
4. Find Ultraconvergence in the list
5. Click Cancel

Cancellation is immediate - no further charges will occur.

Yes! Security is our top priority.

Your data is protected by:

• 🔒 SSL/TLS Encryption: All data transmitted is encrypted
• 🔑 Password Protection: Unique credentials for each customer
• ☁️ Cloud Infrastructure: Hosted on secure cloud servers in Asia
• 💾 Automatic Backups: Daily backups of your data
• 🚪 Isolated Servers: Each customer has a dedicated Docker container

We follow industry best practices for medical data storage and transmission.

Your data is stored on enterprise-grade cloud servers with the following specifications:

• Location: Asia data center
• Infrastructure: Enterprise-grade servers
• Redundancy: RAID storage for data protection
• Backups: Daily backups to separate location

We implement security measures aligned with healthcare data protection standards:

• ✅ Data encryption in transit and at rest
• ✅ Access controls and authentication
• ✅ Audit logging
• ✅ Regular security updates

Yes! Your data is always accessible to you.

You can download DICOM files through:

• Orthanc Web Interface: Download individual images, series, or entire studies
• DICOM Protocol: Use C-MOVE to retrieve files to your local PACS
• Orthanc API: Programmatic access to all your data

You own your data. There is no vendor lock-in.

When you cancel your subscription:

1. Immediate: Your DICOM server stops accepting new uploads
2. 7-Day Grace Period: Your data remains safe on our servers
3. Email Reminders: We send reminders on Day 0, 3, and 6
4. Day 7: All data is permanently deleted if not reactivated

See the Cancellation section for full details.

DICOM (Digital Imaging and Communications in Medicine) is the international standard for medical imaging.

DICOM is used by:

• CT scanners
• MRI machines
• X-ray systems
• Ultrasound devices
• PACS systems

Our server speaks DICOM, so your medical imaging devices can send images directly to the cloud.

There are multiple ways to upload DICOM images:

1. From Modalities (CT/MRI/X-Ray):
   • Configure your device to send to our server
   • Use your unique AET and IP address
   • Images upload automatically after each scan
2. From PACS/Workstation:
   • Use DICOM C-STORE to send studies
   • Configure destination as our server
3. Manual Upload:
   • Use DICOM tools like dcm4che, OsiriX, Horos
   • Send files via DICOM protocol

Need help configuring? Contact our support team!

Your subscription includes OHIF Viewer, a professional medical image viewer with:

• Multi-planar reconstruction (MPR)
• Window/Level adjustment
• Measurement tools
• Zoom, pan, rotate
• Study/Series navigation
• Works in any web browser

You can also use:

• OsiriX (Mac)
• Horos (Mac)
• RadiAnt (Windows)
• Any DICOM-compatible viewer

Your storage limit depends on your subscription plan:

• Plans range from 100 GB to 1000 GB
• Image capacity varies by plan and modality

*Actual image count varies based on modality and image size

You can monitor your storage usage in your customer portal.

Storage cannot be increased once your server is deployed.

If you need more storage, you have two options:

1. Deploy an additional server - Get a second DICOM server with your desired storage size (100GB-1000GB)
2. Archive old data - Download and remove older studies to free up space

To deploy an additional server, visit our homepage and create a new deployment.

To cancel your subscription, you need to cancel the PayPal recurring payment:

1. Log in to your PayPal account
2. Click on Settings (gear icon)
3. Go to Payments
4. Click Manage automatic payments
5. Find Ultraconvergence in the list
6. Click Cancel

Cancellation is immediate - no further charges will occur.

The grace period is a 7-day window after your subscription expires, giving you time to reactivate before your data is deleted.

Timeline:

Yes! You can reactivate anytime during the 7-day grace period.

How to Reactivate:

1. Log in to your customer portal
2. Click the "Reactivate Now" button on the warning banner
3. Complete payment via PayPal
4. Your server restarts automatically
5. All your data is restored immediately

After Day 7: If your data has been deleted, you'll need to sign up as a new customer. Previous data cannot be recovered.

No! Your data is NOT deleted immediately.

Here's what happens:

• Immediate: DICOM server stops (no new uploads accepted)
• Days 1-7: Data remains on our servers, accessible for download
• Day 7: Data is permanently deleted if not reactivated

This gives you:

• ✅ Time to download your data
• ✅ Time to change your mind and reactivate
• ✅ Peace of mind that data isn't instantly gone